Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to

Responding to a review

Honest reviews help hosts and guests to improve and find the right fit in the future. Whether you agree or disagree with the review, here’s how you can respond.

Note: Your response will be posted immediately. Future hosts and guests can see it on your listing page, along with the original review.

Respond to a review as a host 

You can post a public response to a review that someone has left for you.

Respond to a guest’s review on desktop

  1. Click Profile > Reviews
  2. Click Reviews about you
  3. Go to the review you’d like to respond to and click Leave public response
  4. Write your response and click Submit


Tip: Alternatively, you can go to Insights. Here, you’ll find all of your reviews, where you can leave public replies.

Respond to a review as a guest

You can post a public response to a review that your home host has left for you.

Respond to your host’s review on desktop

  1. Click Profile > Reviews
  2. Click Reviews about you
  3. Go to the review you’d like to respond to and click Leave public response
  4. Write your response and click Submit


Requesting the removal of a review

While you can’t remove a review on your own, you can make a review removal request if you think it doesn’t follow our Reviews Policy.

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